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HubSpot's Service Hub
One of the goals of HubSpot is to help companies Grow Better.
They also recognise that in order to grow better a company must have the right balance between their marketing, sales and customer service activities.
HubSpot's belief that true business growth comes from generating new business activities as well as retaining existing clients isn't new but what is new is the ability for companies to be able to measure both on a single platform. This allows companies to understand what areas of the business need improving in order to retain more clients.
HubSpot Service Hub: Get to know the product better
HubSpot's Service Hub has quickly developed into a powerful platform in its own right allowing companies to:
- Create surveys to measure Net Promotor Scores (NPS)
- Create Customer Feedback Surveys to measure specific parts of your business
- Create internal tickets / external tickets
- Create a Knowledge Base where important content can be placed to help customers.
Aside from the above, HubSpot Service Hub connects easily with all other parts of the HubSpot platform providing a full integrated growth platform for businesses.
At Nexa, we've implemented the Service Hub for many large enterprise level businesses.
Nexa's Service Hub offering includes the following:
- Setup and Customisation
- NPS & Customer Feedback Training
- Service Measurement Enablement Training
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