Service Measurement & Management

Service Measurement & Management

Turn excellent service into more revenue

Service Measurement & Management

For businesses to truly grow, businesses need to ensure that they have three very important parts of their business operating as seamlessly as possible:

  • Marketing
  • Sales
  • Service

Businesses that have seamless processes and hand-off strategies from each department and who provide a high-quality of service, should, in theory, retain a higher percentage of customers than competitors who do not have these processes in place.

By retaining more customers, your business should be receiving more referral business from happy clients, which in turn means that you will grow much faster than a company who fails to retain their customers.

But how do you measure customer satisfaction?  Nexa can help.

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Case Studies

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At Nexa we don’t simply brand companies, build websites and run digital marketing campaigns. We create innovative solutions to help businesses work at their full potential.
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Nexa was HubSpot's first partner in the Gulf region and joined the partner program over 5 years ago. They have been integral in educating the region about inbound marketing and sales and have applied their expertise to strategic clients in the technology, real-estate, and education space. One of the key differentiators with Nexa is their proven capabilities to customize their services to find the right solution and solve for the customer's needs. We look forward to Nexa continuing their growth and success in the Gulf region.
Jeetu Mahtani - Senior VP & Managing Director, HubSpot
We have been working with Nexa for just over a year and what a journey it has been. From day one, Nexa offered a friendly approach, you become part of their family and they become part of yours, working as one team to achieve the best results. Our account management team has been fantastic throughout all our projects. They were extremely attentive and were able to manage the high demands of our account under tight time constraints. Nexa have produced some great assets for our global social media campaigns and really helped bring our brand to life on social media.
Jemma Karle - Global Social Media Manager, Movenpick Hotels & Resorts
We found the Nexa team were immediately able to produce fresh design options for the website concept, whilst ensuring the user journey of the site was spot on. The website launch was flawless and the interaction and communication was great throughout. I would strongly recommend for the design and development of any website. We are very much looking forward to working with Nexa again on future projects.
Samuel Charles - Digital Marketing Manager, PizzaExpress

Love the whole team! Ravi, Andrew and the team have been so involved and supportive on the top level! They are 24/7 on top of things and support at any given time! Even though there is so much happening on our accounts they put it all together! The creativity is beyond amazing! Everything is done so well and the turn around time is quick!

Many thanks for making our pages one of the best in the region!

Melroy Lopes - Digital Marketing Manager, Novo Cinemas
It's been great working with the Nexa team for the last 1 year. We've been very happy with how agile and adaptable the team is based on our requirements. Amit, Zara, Tamara, Jatin, Gary have all be wonderful in helping us with our digital plan and strategy in implementing social media plans, digital campaigns, Google campaigns and the list goes on. The team at Nexa has always been there in times of high demand and are always available to help whenever required in whatever capacity they've been able to. Well done Team Nexa! Here's to more of these!
Samantha D'Sa - Marketing Manager, The Arbor School
Thinking about
DIGITAL GROWTH CONSULTANTS

Thinking about
working with Nexa?

  • Founded in 2005 in Dubai, UAE.
  • Over 300 active clients.
  • Experience in over 30 industries from high-profile B2C businesses to highly niche and specialised organisations.
  • Over 50 in-house digital marketing specialists.
  • Full spectrum of digital marketing services provided.
  • Clients include Microsoft, Intel, Barcelo plus many local homegrown businesses.
  • Offices located in Dubai, New York and Manchester.

We’ve earned some great awards along the way.

diamond-badge-nexa-dubai-hubspot
Nexa Digital-  2017 MENA Search Award Winners
MENA-Search-Awards-2018-Shortlisted
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Our Offices

Nexa Head Office

Office 1205, Grosvenor Business Tower,
Tecom, Dubai, UAE
P.O. Box: 123439

Nexa UK Ltd.

Peter House, Oxford Street,
Manchester, M1 5AN
UK

Nexa NYC Office

Suite 219, 126 Dudley Street,
Jersey City, New York
USA

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