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Social Media Listening, Engagement and Reporting

One of the key benefits for a brand engaging in social media is the ability to understand what customers are saying about you and to engage in any conversations that concern you.  Remember, whether you have a presence on social media or not, it's likely that your customers are already talking about you, so having the ability to respond and be a part of this has huge advantages.

Our social media listening, engagement and reporting services include 24/7 monitoring of publicly available conversations on the web, Facebook, Instagram, Twitter and LinkedIn as well as other sources.  Our team have been trained to engage with brands using correct and appropriate tonality and use enterprise-level tools to provide extensive reporting for each client and activation.

Social Media Listening, Engagement and Reporting Services:

Social Media Listening, Engagement and Reporting Services with Digital Nexa, UAE

Often a service that's included within our Social Media Community Management offering, social media listening, engagement and reporting involves the following activities and services:

  • Creation / agreement of tonality and brand voice guideline.
  • 24/7 monitoring of brand mentions.
  • 24/7 opportunity identification from potential customers (prospects)
  • Engagement with those talking about your brand irrespective of whether they're engaging in this on your pages or not.
  • Extensive reporting of all activities using enterprise-level social media tools.

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Business Growth in 2019

Creating a Business Strategy that directly impacts growth

Growing a business today is harder than it's ever been. Today's consumers are highly empowered and have access to more information than ever before.

While this presents a challenge to businesses, it's hugely important to understand why a company needs to re-think their growth strategy and shift their attention to the customer.

If your business is growth focused in 2019, learn how you can align all your teams to achieve your KPIs and real growth which is impacted by customer satisfaction.

Now in it's Third Edition, this free, annual e-book not only highlights the needs of today’s customer but also helps businesses understand what the biggest drivers of business growth will be in 2019. 

Over 10,000 copies of last year's e-book were downloaded.  To download your copy, please click on the link below.

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