AI - Customer Support Agents

Using innovative AI tools and agents, our systems have reduced the number of human-required support tickets for companies by up to 90%.

From website support tickets, Whatsapp interaction or inbound calls to your call centre, our AI tools can dramatically reduce the need for manual intervention, while increasing customer satisfaction in the process.

Customer Support Agents - Approach and Services:
  • Identify key Customer Support Challenges:  It's important to understand the types of challenges your customers are facing and why.  Once we understand this, and the channels they use to communicate with you, we'll suggest AI driven channels to work with your customers.
  • Escalation and Reporting:  While it may not be possible for AI to handle every customer complaint or interaction, the tools will use empathy to understand the problems that customers face, attempt to solve these and if they still remain unresolved, then to escalate these to a human team.  We'll track and monitor all interactions and escalations as part of our reporting.
  • Training: We'll provide training to all internal stakeholders to ensure usability and compliance. 
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