Fill in the form below and a member of the team will get back to you.
AI - Customer Support Agents
Using innovative AI tools and agents, our systems have reduced the number of human-required support tickets for companies by up to 90%.
From website support tickets, Whatsapp interaction or inbound calls to your call centre, our AI tools can dramatically reduce the need for manual intervention, while increasing customer satisfaction in the process.
Customer Support Agents - Approach and Services:
Identify key Customer Support Challenges: It's important to understand the types of challenges your customers are facing and why. Once we understand this, and the channels they use to communicate with you, we'll suggest AI driven channels to work with your customers.
Escalation and Reporting: While it may not be possible for AI to handle every customer complaint or interaction, the tools will use empathy to understand the problems that customers face, attempt to solve these and if they still remain unresolved, then to escalate these to a human team. We'll track and monitor all interactions and escalations as part of our reporting.
Training: We'll provide training to all internal stakeholders to ensure usability and compliance.
Success in Action
AI Powered Marketing & Lead Generation using our portfolio of tools that engage prospects at the top of your sales funnel
AI Powered Sales Optimisation that integrates ChatGPT securely with your CRM to gain insights and nurture prospects.
AI Powered Customer Support using our portfolio of customer service tools. Minimise time spent on support activities but reducing customer support time by up to 90%
AI Data Readiness is critical from companies that are AI-forward. AI success is fully dependent on the quality and structure of data that it relies upon. Our team can assist you with this process.
Success in Action
